It’s a big week for me here at The Cranky Flier. Not only am I going to begin writing a regular column here, but I’ve also just launched a new air travel assistance business called Cranky Concierge.

Anyone who has been on an airplane has been frustrated with at least one part (likely all parts) of the air travel process.  Now starting at only $30 http://crankyconcierge.com/pricing.php per trip for all passengers on an itinerary (with a money-back guarantee), our clients can have their own airline dork watching over them to help with all aspects of their trips.  Here’s what we provide:

Flight Planning
- We will search for the best flight options regardless of complexity
- We’ll search the web for the best fares and give you specific instructions on how to book (we are not a travel agent)
- We will answer any questions the clients may have leading up to their flights

Flight Monitoring
- On the day of travel, we’ll send an email with full flight details, known delays, weather issues, and the specific aircraft routings leading up to our clients’ flights
- We will actively follow the aircraft throughout the day and then notify clients of delays
- Delay & Cancellation Assistance
- When things go wrong, we’ll look for all possible alternatives, no matter how unconventional, to get our clients to their destinations
- If all else fails, we will find hotels, restaurants or anything else (within reason) to make the situation less stressful
- Post-Trip Dispute Assistance
- If things still aren’t resolved when the trip is done, we’ll research what compensation our clients are owed
- We will help draft complaint letters and identify appropriate contacts

This can come in handy for weddings since it is so important to get places on time.  A couple years ago, I was at a friend’s wedding on the beach in Florida when we found out that her sister-in-law (who was in the wedding) had her plane turn back to Paris because of engine problems.  It looked like she wouldn’t be able to make it in time for the small ceremony.

I was able to jump in and help.  She ended up getting the first flight to Atlanta, and then I had her running across the airport, squeezing on to a flight to Sarasota (instead of the original plan to go to Tampa) just as the door closed.  She made the ceremony and everyone was happy.

This service is not meant for the self-sufficient savvy traveler who likes to do things alone.  This is meant for those travelers who don’t have the time to spend on researching options.  It’s also meant for those people who don’t have the deep knowledge about the industry and simply want someone to help make the process a little less daunting.

You can find full information including more details on the services and pricing at http://crankyconcierge.com/.

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